Quick service restaurant ends Chick-fil-A’s 11-year reign at the top

Honest employee: A Chick-fil-A employee in North Carolina returned nearly $10,000 he found in the men's room of the fast-food restaurant. (Alex Wong/Getty Images )

June 17, 2026 at 5:04 p.m. UTC

By Abby Jessen

Move over, Chick-fil-A! After an 11-year reign, Jersey Mike’s has debuted as the top-rated quick-service restaurant.

The American Customer Satisfaction Index rated full-service restaurants, quick-service restaurants, and food delivery.

You can see the full study here.

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