This training is open and free to all new or active 3CX Partners and is aimed at pre-sales and support technical personnel tasked with the responsibility of promoting, installing, configuring, maintaining and supporting 3CX client installations and seeking to achieve 3CX Certified Pro status. This training will prepare attendees for the 3CX Academy Certification Exam.Prerequisites: Knowledge of Microsoft networking technology and concepts.This training scheme will enable you to:Appreciate the painless deployment of the server on a standard Windows machineUnderstand how to set up both software and hardware SIP Phone extensionsUnderstand how to set up PSTN gateways for the termination of telephone lines, analogue, ISDN, complete with DIDUnderstand how to set up ITSPs (normal VoIP Providers, and SIP Trunk Providers)Learn about the architecture of 3CX Phone System for WindowsAdditional Points of InterestA session on how to sell 3CX Phone SystemLearn how to interact with support platforms when troubleshooting issuesKevin Attard Compagno, 3CX Technical Support Services Manager will be assisting in the presentations and will be available to meet with you throughout the day.Training Agenda09:00 - Welcome and Introduction to 3CX by Brian Conway, North America Channel Manager09:30 - Installing 3CX Phone System by Matthew Orr, InfoSys ConsultingSupported platformsRecommendations for installationsSetting up extensionsSetting up a callSetting up a gateway Phone display configuration and DDIRemote extensions12:30 - Lunch break 13:15 - VoIP Providers Concepts and Provider ServicesConfigurationsInbound and Outbound - Basic Concepts14:15 - Break14:30 - In-depth view of basic mechanisms Troubleshooting - Common issues and hintsOther features and capabilities15:30 - Differences between FREE and Commercial editions of the 3CX Phone System How to request supportDocumentation and Blog resources15:45 - How to sell a 3CX Phone System 16:30 - Q&A and wrap-upCancellation Policy: This event is free to all 3CX Partners. You can cancel your booking up to five days before the event at no charge by contacting Brian Conway - bc@3cx.com.Booking Reference: Upon your arrival to the 3CX training, please have your booking reference to hand.Fees: There is no charge for attending the 3CX training events. For late cancellations and non-attendance, 3CX reserves the right to invoice the Partner the sum of USD50.00 3CX Introductory Training, USA – 18th March 2013 0.00